Customer Service Representative, Inbound Billing Rep 1 (Onsite - $20/hour) Job at Spectrum, Schenectady, NY

bjRBU08vWDcrYjRMUWxxQm1mWGVVQm1UVlE9PQ==
  • Spectrum
  • Schenectady, NY

Job Description

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education : High school diploma or equivalent
  • Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
  • Language : Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills : MS Office, computer skills, typing
  • Skills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

SPECTRUM CONNECTS YOU TO MORE

  • Supportive Teams : Learn from managers and work with team-oriented colleagues who want you to grow and succeed
  • Competitive Pay : Generous $20 per hour starting pay
  • Dynamic Growth : The growth of our industry and evolving technology will power your career as you move up or around the company
  • Learning Culture : We invest in your learning, and provide paid training and coaching to help you succeed
  • Total Rewards : Our comprehensive benefits are among the best in the industry

Apply now, connect a friend to this opportunity or sign up for job alerts !

COP139 2025-56164 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $20.00 and $27.80 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Local area, Shift work, Night shift,

Similar Jobs

Compass Group

FOOD SERVICE WORKER (FULL TIME) Job at Compass Group

 ...WHAT'S IN IT FOR YOU A fun work environment, robust benefits package, great team members, and a career with one of the top hospitality companies in the nation. You'll work with a talented and supportive team that makes a real impact in the lives of those we serve.... 

PwC

SAP GTS Sr Associate Save for Later Remove job Job at PwC

 ...individuals analyse client needs, implement software solutions, and provide training and...  ...Examples of the skills, knowledge, and experiences you need to lead and deliver value at this...  ...work fits into the overall strategy. Develop a deeper understanding of the business context... 

Gateway Area Development District

Career Center Counselor - Ashland Location Job at Gateway Area Development District

 ...Employer M/F/D/V. Minimum Qualifications: Education: Bachelors degree or higher in a human services or business-related field...  ...trainings relating to specialties. Experience: Entry Level Position. One (1) or more years of related work experience and... 

Beths Beautiful Destinations

Travel Enthusiast Wanted - No Experience Needed Job at Beths Beautiful Destinations

 ...position. Job Title: Travel Enthusiast Wanted No Experience Needed Job Type: Remote | Part-Time or Full-Time Location: USA | Mexico | Australia...  ...who love discovering new places and helping others do the same. Whether you're an experienced... 

Yexgo

Work From Home - Data Entry Processor Needed Job at Yexgo

 ...Job Description We are seeking a detail-oriented Data Entry Processor to join our team in a remote capacity, based out of Richmond...  ...and maintain important data while working independently in a virtual environment. Input and update data into company databases...