Job Description

My IT Master Inc., headquartered in the Gainesville area, is a quality provider of Managed IT Services, Network, Server, and PC solutions. The company has an immediate need for an IT Managed Services / Help Desk Technician for Gainesville, FL area. Ideal candidates will have the majority of the following qualifications and experience:

The ideal candidate will possess:  

• IT Managed Services and Help Desk client experience
• Network connectivity and troubleshooting experience
• Thorough computer hardware and software knowledge
• Experience with Active Directory and Exchange, Networking, IP Addressing, IP routing, and switching
• Degree in IT or related field and/or experience in IT field
• Excellent communication skills
• Great work attitude, eager to help end-users

Responsibilities: 

• Provide on-site and remote assistance in resolving technical support issues.
• Review incident tickets and respond to end-users appropriately; resolve open tickets in a timely and professional manner, ensuring a positive client experience.
• Image PC's and set up users' workstations, laptops, printers, scanners, and copiers.
• Support technology implementations/upgrades.
• Troubleshoot, research, and resolve technical problems and incidents.
• Anticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining service level agreements.
• Assess available hardware/software in anticipation of current and future needs throughout all departments and facilities.
• Stay current on applicable technologies and bring that knowledge to team members.
• Ability to manage multiple activities and tasks simultaneously.

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