Job Description

Position Summary

The  Human Resources Director/Manager at White Rock Medical Center plays a strategic and operational role in managing all HR functions in a hospital setting. This leader is responsible for recruiting, employee relations, compliance, staffing oversight, performance management, and employee engagement. The HR Director/Manager works closely with clinical and operational leaders to ensure proper staffing levels, manage overtime, and maintain compliance with federal, state, and healthcare-specific regulatory requirements. The role is critical in fostering a compliant, consistent, and high-performance workforce culture that aligns with the hospital's mission and values.

Essential Duties and Responsibilities

• Leadership & Strategy
  • Act as a key member of the hospital leadership team, providing HR guidance that supports strategic and operational goals.
  • Collaborate with executive and department leaders to identify workforce trends, succession plans, and leadership development needs.
  • Lead special projects related to organizational development, culture, and change management.
• Recruitment, Onboarding & Retention
  • Oversee end-to-end recruitment for all hospital departments, ensuring timely hiring to support patient care and operations.
  • Partner with department managers to forecast staffing needs and proactively address vacancies.
  • Ensure consistent onboarding processes that meet hospital standards and regulatory requirements.
• Regulatory Compliance & Audits
  • Ensure HR practices comply with all applicable federal, state, and local employment laws, as well as healthcare-specific requirements (e.g., The Joint Commission, CMS, OSHA, CIHQ, EMTALA, HIPAA).
  • Prepare and support internal and external audits related to HR, payroll, licensing, credentialing, or staff files.
  • Partner with compliance, risk, and legal teams to identify and mitigate workforce-related risks.
• Staffing, Scheduling & Overtime Management
  • Work closely with clinical and operations leadership to monitor staffing levels, manage FTE allocations, and ensure shift coverage aligns with patient volume and acuity.
  • Track and review overtime trends across departments; implement controls to ensure overtime is medically necessary and financially responsible.
  • Support workforce planning and scheduling strategies to reduce burnout and improve coverage efficiency.
• Employee Relations & Culture
  • Serve as the point of contact for employee concerns, investigations, and conflict resolution.
  • Maintain a consistent, fair, and timely approach to corrective actions and progressive discipline.
  • Lead employee engagement initiatives and promote a culture of professionalism, accountability, and respect.
• Performance Management & Training
  • Administer the annual performance evaluation process and support department heads in coaching and development.
  • Develop or coordinate mandatory and optional training programs related to HR compliance, workplace behavior, customer service, and leadership.
  • Support competency tracking and education compliance in partnership with clinical education staff.
• Compensation, Benefits & Leave Administration
  • Manage compensation programs, wage reviews, and incentive structures in alignment with market data and internal equity.
  • Oversee benefits administration, including open enrollment and employee communications.
  • Manage FMLA, ADA, workers' comp, and leave of absence tracking with proper documentation and communication.
• HR Operations & Systems
  • Maintain HRIS systems, ensuring accurate employee data and efficient HR workflows (e.g., onboarding, offboarding, licensing alerts).
  • Prepare regular HR reports and analytics to inform leadership decision-making.
  • Ensure secure handling of personnel records and confidentiality in accordance with HIPAA and state law.

Knowledge, Skills, and Abilities

• Strong working knowledge of employment law and hospital regulatory frameworks
• Excellent interpersonal, conflict resolution, and organizational skills
• Ability to analyze data and trends to improve staffing, retention, and compliance
• Proficient in HRIS systems and Microsoft Office Suite

Education & Experience

• Bachelor's degree in Human Resources, Healthcare Administration, or related field required.
• Master's degree and/or HR certification (SHRM-CP/SCP, PHR/SPHR) - Preferred.
• HR Manager: 5+ years of progressive HR experience with at least 2 years in healthcare.
• HR Director: 7–10 years of HR experience with 3+ years in a healthcare or hospital leadership role.

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