IT Helpdesk Support Job at American Freight Furniture & Mattress, Dublin, OH

bklBVFBQVDgvTDhLUUZDTG52VFZWQnFSVVE9PQ==
  • American Freight Furniture & Mattress
  • Dublin, OH

Job Description

Job Details

Description

Job Title: IT Helpdesk Support

Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset.

Responsibilities

  • Provide technical support to clients via phone, email, or in-person.
  • Identify, troubleshoot, and resolve IT-related issues.
  • Document and track all support requests and resolutions in the ticketing system.
  • Perform remote or on-site installations, upgrades, and repairs of hardware and software.
  • Assist with user account management, password resets, and access permissions.
  • Collaborate with other IT team members to resolve complex issues.
  • Provide training and guidance to end-users on using technology and software.
  • Stay up to date with the latest technology trends, software updates, and security protocols.
  • Follow IT service management (ITSM) best practices, including incident management, problem management, and change management.

Requirements

  • Proven experience as an IT Helpdesk Support or similar role
  • Excellent communication and customer service skills
  • Strong technical knowledge of computer hardware, software, operating systems, and networking
  • Experience with ticketing systems, remote desktop tools, and diagnostic utilities
  • Familiarity with ITSM best practices, such as ITIL
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required.

Compensation

As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-21 per hour.

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

Job Tags

Hourly pay, Local area,

Similar Jobs

Articul8 AI

Intern - Machine Learning Engineer Job at Articul8 AI

 ...seeking a highly motivated and talented Intern Machine Learning Engineer to join our team...  ...experienced engineers and researchers to design, develop, and deploy AI-driven solutions...  ...ready to join a team that's changing the game, apply now to become a part of the... 

Soap Creek Resources

Technical Recruiter - J516 Job at Soap Creek Resources

 ...Were hiring a dynamic Recruiter to join our team! We want to hear from you if youre passionate about sourcing top talent, implementing innovative recruitment strategies, and contributing to a collaborative work environment! This role includes a minimum 30-day in-person... 

Knapsack

Business Development Representative (BDR) - Enterprise Sales Job at Knapsack

 ...We're looking for a highly motivated BDR with a proven track record of success in...  ...prospecting to help accelerate our pipeline development. As a core part of our GTM team, you'll...  ...Collaborate with leadership to develop and refine business development strategies Clearly... 

East-West

Executive Vice President, Financial Services (CFO Equivalent) Job at East-West

 ...financial strategist and executive financial leader. This pivotal role, comparable in scope and impact to a Chief Financial Officer (CFO), will provide executive-level leadership and oversight of all financial activities, serving on the executive leadership team to drive... 

Chuck Lager's America Tavern

Server Job at Chuck Lager's America Tavern

 ...to hear from you!We are an Equal Opportunity Employer The advertised pay is an estimate, you will be paid the tip credit minimum wage plus tips. #sourcingpro #24uv #24total #chucklagersamericataverncltpcserver #chucklagersamericatavern #colbyrestaurantgroup #...