Job Description
Description At
ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job Summary At. St. Francis-Emory Healthcare, we recognize that our patients deserve qualified, engaged, and competent healthcare professionals. And we know that our employees deserve a working environment that is safe, leaders who are visible and supportive, and opportunities to grow and develop. We have a positive, hopeful, and resilient leadership team that is solely focused on taking care of the heart of St. Francis – the people who work here. If you feel that your skills and compassion fit with our vision for person-centered care and evidence-based practice, and you would like to belong to a hospital family that only the best are invited to join, we invite you to apply today.
Serve as a well rounded and key physician support contributor within a small physician practice office. Responsible for providing a combination of Medical Assistant, Scheduler, Patient Access/Registrar, and Charging/Coding services.
FLSA: Non-exempt
EEO: 01 Officials and Managers X 02 Professionals . 03 Technicians . 04 Sales Workers . 05 Administrative Support Workers . 06 Craft Workers . 07 Operatives . 08 Laborers and Helpers . 09 Service Workers
Essential Functions - Provide customer service to patients and visitors; assist with patient/visitor request; ensure patient/visitor request are heard and receive the proper response
- Collect and document patient information, and maintain medical records to include forms and documentation in accordance with HIPAA standards and established procedures; chart patient data; follow protocols to protect patient information
- Ensure clinical area is clean, equipped appropriately, and supplies are well stocked
- Provide basic clerical support as required (i.e. answer phone calls, direct visitors, write correspondence, scan and/or copy documents, etc.)
- Calculate, identify, and request the prepayment or deposit requirement; inform patients of financial responsibility prior to physician visit and/or surgery
- Verify insurance and obtain insurance preauthorization and/or pre-certification when required
- Relay patient information to appropriate parties as directed
- Coordinate with other healthcare providers, offices, and physicians regarding patient needs and/or referrals
- Collect and post payments; balance payment batches
- Enter/balance medical charges to include office and/or surgical charges
- Ensure patients/office visitors are comfortable and office is presentable; make every effort to minimize waiting period
- Provide Scheduling support to include, but not limited to the following:
- Make appointments with physicians on behalf of new and existing patients; coordinate follow-up visits with patients as per the physician
- Maintain an adherence to each physician’s patient scheduling guidelines; coordinate surgery with physician schedule; notify the appropriate staff of surgery schedule or changes to schedule
- Provide Medical Assistant support to include, but not limited to the following:
- Coordinate physician orders; ensure orders are validated and fulfilled as intended
- Obtain and validate surgery and/or test orders are complete and signed by the physician; conduct follow-up as necessary
- Provide efficient and effective care under the guidance of the physician
- Prepare patient for treatment, procedures, and exams; dress wounds
- Provide assistance during examinations, lab or x-ray procedures, patient transport, or other medical activities
- Maintain competencies, CEU’s, certification(s), and a current knowledge base of accepted standards and trends
- Maintain a high degree of confidentiality
- Maintain clinical competence of procedural skills, treatments, patient/caregiver education; serve as a patient advocate in delivery and coordination of patient care
- Other duties as assigned or required
Qualifications Education - High school diploma or equivalent X Required
- Associates degree in healthcare related field is preferred
Certifications - Basic Life Support (BLS) preferred
- Medical Assistant Certificate (MA) preferred
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must beable to work in a stressful environment and take appropriate action
Experience - Four (4) years of experience in two or more of the following functional roles: Medical Assistant, Patient Access/Registrar, Coding & Charging, Patient Scheduling, or similar work preferred
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