Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment.

As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere.

We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.

Position Summary:

The Spa Group Coordinator is responsible for managing all aspects of group bookings and special events at the spa, ensuring an exceptional and seamless experience for guests. This role requires a high level of organization, communication, and attention to detail, as well as the ability to liaise effectively between guests, spa therapists, and other departments.

Key Responsibilities:

• Group Booking Management

  • Coordinate all group spa reservations, including bridal parties, corporate groups, wellness retreats, and other special events.

  • Manage the group calendar to avoid scheduling conflicts and ensure appropriate staffing.

  • Create customized spa itineraries and schedules for group bookings.

• Client Liaison

  • Act as the main point of contact for group clients before, during, and after their visit.

  • Provide timely responses to inquiries, prepare proposals, confirm bookings, and follow up on post-visit feedback.

  • Offer personalized service to enhance the guest experience, including suggestions for enhancements and amenities.

• Communication & Coordination

  • Liaise with the Spa Manager, Front Desk, Therapists, Housekeeping, and Food & Beverage teams to coordinate logistics.

  • Ensure all departments are aware of group needs, preferences, and schedules.

  • Communicate special requests, dietary restrictions, and other considerations.

• Administrative Duties

  • Maintain accurate group records and reports using the spa reservation system.

  • Prepare group invoices, process payments, and ensure proper billing.

  • Track and report on group sales metrics.

• Guest Experience

  • Greet and escort groups upon arrival, ensuring all needs are met.

  • Provide a warm, professional, and welcoming environment for all spa guests.

  • Handle any complaints or issues with professionalism and resolve them promptly.

Qualifications:

• Previous experience in spa, hospitality, or event coordination preferred.

• Strong communication and interpersonal skills.

• Exceptional organizational and multitasking abilities.

• Proficiency in spa booking software (e.g., SpaSoft, Mindbody, Book4Time) and Microsoft Office Suite.

• High attention to detail and a proactive approach to problem-solving.

• Ability to remain calm and professional under pressure.

• Flexible schedule, including availability on weekends and holidays.

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