IT Help Desk Technician Job at hybriditservices, Gilbert, AZ

blk4VFBmVCs5clFLUmxxQm5mUGNVaDZZ
  • hybriditservices
  • Gilbert, AZ

Job Description

Job Overview

We are looking for an IT Help Desk Technician to join our Customer Services team. As an IT Help Desk Technician, your role is to diagnose and resolve all the issues our customers are facing and providing them solutions as early as possible. Technical support and technical assistance are the two major responsibilities that you are expected to carry out in this role.

You will be the primary point of contact for our customers. You are responsible to provide the best customer service services to our clients in the best possible way. You will have to troubleshoot both hardware and software issues and fix the problems in their computer systems and mobile devices.

You should be well-versed with the knowledge of all technical procedures in order to be successful in this role. Excellent communication skills and problem-solving skills are the key requirements for this role.

If you think you can troubleshoot the technical issues efficiently then send in your applications to become part of our team.

Responsibilities

  • Understand the nature of the issues the customer is facing and provide adequate solutions for the same.
  • Respond to customer queries and complaints.
  • Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email.
  • Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible.
  • Provide excellent customer service to the clients.
  • Follow up with the customers on a regular basis.
  • Maintain the record of common issues related to customer complaints and report them to higher management.
  • Determine potential issues and get them resolved beforehand.
  • Suggest improvements in the existing procedures.
  • Ensure that all the issues are resolved on time.

Requirements

  • Bachelor’s degree in Information Technology or Computer Science or similar field.
  • Proven experience of working as an IT Help Desk Technician or Help Desk Specialist or relevant role.
  • Hands-on experience in resolving technical issues.
  • Familiarity with database management systems such as Oracle and SQL.
  • Excellent communication and interpersonal skills.
  • Excellent problem-solving abilities
  • Team management skills.
  • Should be a patient listener.

Job Tags

Immediate start,

Similar Jobs

Endeavor Schools, LLC

Support /Spanish Teacher Job at Endeavor Schools, LLC

 ...have come from other fields, including customer service, healthcare, retail, and more! If you have the following, we would love to speak with you: HS Diploma required1 Year of Experience preferred45 DCF hours preferredStrong collaboration and communication skills are required... 

N2Net

IT Help Desk Technician Job at N2Net

 ...technical assistance to our clients on Information Technology and IT Security-related inquiries. You will answer queries on technical...  ...with technology in a client support role Tech-savvy with working knowledge of some or all of the following; Cloud Servers and workstations... 

The Walt Disney Company

Stage Manager Job at The Walt Disney Company

 ...and grow as a person and as a professional, apply today.As a Stage Manager, you will call all technical show cues for the live...  ...installs, movie premiers, company events, safety duties, marketing assistance and Guest Performer support**Basic Qualifications :**+ Minimum... 

Community Health Systems

OB Tech Labor and Delivery PT Days Job at Community Health Systems

**Job Summary**The OB Technician acts as a scrub person, handling instruments, supplies, and equipment necessary during surgical procedures and vaginal deliveries. This role also actively participates and assists in planning, implementing and ensuring quality patient... 

ua

Apparel Designer I, Curry Basketball Job at ua

 ...Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities...