Job Description

Work Location Type:  Hybrid

Req Number 322892

About Grainger
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit

Compensation
The anticipated base pay compensation range for this position is $101,300.00 to $168,900.00.

Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

As the Human Resources Manager for the Customer Experience team, you will focus on collaborating and consulting with partners to accelerate business strategy, which includes fostering an environment where people stay, thrive, and grow. This position will support three senior leaders and their respective departments – e.g., Technical Product Support, Specialty teams, and Customer Enablement groups like L&D, Quality Assurance, Program Management (Change & PMO), and Operational Excellence. Your primary business partners either report into the VP, North American CSC Operations or Group VP, Customer Experience. 

You Will

• Translate business needs into human resource plans and programs
• Identify and assess human resource needs in designated departments. Collaborate with human resource "centers of excellence" (i.e. Total Rewards, Talent Development, Talent Acquisition, Organization Effectiveness). Provide expertise in areas of human capital such as employee development, performance, talent acquisition, inclusion and diversity and total rewards
• Partner with leaders to develop organization structure and job design based on work processes.
• Provide expertise in areas of human capital such as employee development, performance, talent acquisition,
• Provide guidance to leaders on performance management tools within specific departments in partnership with team member relations advisors
• Ensure appropriate learning and growth opportunities are identified and acted on for individuals and teams.
• Coach the business through the appropriate change management steps to ensure successful execution of important projects
• Coach leaders to improve engagement and create a great experience for Grainger team members
• Drive process and clarity for all key HR processes; communicate in the business to achieve the desired process outcomes
• Participate in interviews for key roles

You Have

• Bachelor's Degree or equivalent professional work experience
• 5+ years progressive Human Resource management
• Influencing and facilitating skills, which surface differing viewpoints and result in the best course of actions. Understanding of organization dynamics and can navigate appropriate channels.
• Success managing projects.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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